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Support

Track Your Order

Enter your order number and the email used at checkout to get real-time delivery status.

Check your order confirmation or shipping confirmation email. The order number usually begins with a # or includes a GEME prefix.

My tracking has not updated yet

Tracking can take 24–48 hours to appear after the carrier receives the package.

My order says delivered, but I cannot find it

Please check around the delivery location, with neighbors, or contact the carrier first.

I entered the wrong email or order number

Please double-check the exact email used at checkout and try again.

If you cannot locate your order or the shipment status looks incorrect, our support team is here to help.